Privacy Policy

Effective Date: January 1, 2026 | Last Updated: June 15, 2026

1. Information We Collect

MERSITE INTERNATIONAL LIMITED ("MERSITE," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

• Register an account on our platform
• Place an order for products or services
• Subscribe to our newsletter or marketing communications
• Submit inquiries through our contact forms
• Participate in surveys, promotions, or events

This information may include your name, email address, phone number, company name, job title, shipping address, billing address, and payment information.

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information through cookies, web beacons, and similar technologies, including:

• IP address and geolocation data
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring website or search engine
• Clickstream data and navigation patterns

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Processing and fulfilling your orders, including payment processing and shipping
• Providing customer support and responding to inquiries
• Sending transactional emails (order confirmations, shipping updates)
• Improving our website, products, and services
• Personalizing your browsing experience
• Complying with legal obligations and enforcing our terms
• Detecting and preventing fraud or unauthorized access

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or serving customers (e.g., payment processors, shipping carriers, cloud hosting providers)
• Legal Compliance: When required by applicable law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• With Your Consent: With your explicit consent for any other purpose disclosed at the time of collection

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct any inaccurate or incomplete information
• Erasure: Request deletion of your personal data under certain conditions
• Restriction: Request limitation of processing under specific circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS), access controls, regular security audits, and employee training on data protection.

Cookie Policy

Effective Date: January 1, 2026

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners. Cookies may be "persistent" (remaining on your device until they expire or are deleted) or "session" (deleted when you close your browser).

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, services like shopping carts and secure account areas cannot be provided.

2.2 Performance & Analytics Cookies

These cookies collect information about how visitors use our website — which pages are most visited, how long users stay, and whether they encounter error messages. We use this data to improve website performance and user experience. We use tools such as Google Analytics for this purpose.

2.3 Functionality Cookies

These cookies allow our website to remember choices you make (such as your language preference, region, or login status) and provide enhanced, more personalized features. They may also be used to provide services you have requested.

2.4 Targeting & Advertising Cookies

These cookies may be set through our site by our advertising partners. They are used to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and device.

3. Third-Party Cookies

Some cookies on our website are placed by trusted third-party services. We work with the following categories of third parties:

• Analytics providers (Google Analytics, etc.)
• Payment processing services
• Content delivery and cloud hosting providers
• Customer support and live chat platforms

4. Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete individual cookies
• Block all cookies, or only third-party cookies
• Clear all cookies when you close the browser
• Set notifications when a cookie is being sent

Please note that disabling certain cookies may affect the functionality and your experience of our website.

Terms of Service

Effective Date: January 1, 2026 | Last Updated: May 10, 2026

1. Acceptance of Terms

By accessing or using the MERSITE website, mobile applications, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our Services.

2. Account Registration

To access certain features of our Services, you must register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

3. Orders and Pricing

3.1 Product Availability

All products listed on our website are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse service at our sole discretion.

3.2 Pricing

Prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed. We are not responsible for typographical errors in pricing or product descriptions.

3.3 Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product unavailability, errors in pricing, or suspected fraudulent activity.

4. Intellectual Property

All content on our website — including text, graphics, logos, images, software, and product descriptions — is the property of MERSITE INTERNATIONAL LIMITED or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

5. Limitation of Liability

To the fullest extent permitted by applicable law, MERSITE INTERNATIONAL LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of our Services.

Data Processing Agreement

Effective Date: March 15, 2026

1. Scope and Definitions

This Data Processing Agreement ("DPA") supplements our Terms of Service and applies to the processing of personal data by MERSITE on behalf of our customers ("Data Controller") in connection with the provision of our Services. Terms used but not defined in this DPA have the meanings set forth in applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

2. Processing Details

2.1 Nature and Purpose

We process personal data solely for the purpose of providing, maintaining, and improving our Services as described in our Terms and Privacy Policy. Processing activities may include hosting, storage, transmission, and technical support.

2.2 Categories of Data Subjects

The personal data processed may relate to: customers, employees, suppliers, and end-users who interact with our customers' products or services.

2.3 Types of Personal Data

Depending on the Services used, data types may include: name, contact information, account credentials, transaction data, and usage logs.

3. Sub-Processors

We may engage third-party sub-processors to assist in delivering our Services. We maintain an up-to-date list of sub-processors and will notify customers of any changes. We ensure all sub-processors are bound by data protection obligations no less protective than those in this DPA.

4. Security Measures

We implement and maintain appropriate technical and organizational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our security framework includes:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Multi-factor authentication for administrative access
• Regular vulnerability assessments and penetration testing
• Incident response and business continuity planning
• Employee background checks and confidentiality agreements

Disclaimer

Effective Date: January 1, 2026

1. General Disclaimer

The information provided on the MERSITE website and through our Services is for general informational and commercial purposes only. While we strive to keep information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on our website.

2. Product Use and Safety

Our laboratory products are intended for professional use by qualified personnel in appropriate laboratory settings. Users are responsible for:

• Reading and understanding all product documentation and safety data sheets before use
• Complying with all applicable laws, regulations, and institutional policies
• Using appropriate personal protective equipment and safety protocols
• Ensuring proper training for all personnel handling our products

MERSITE shall not be liable for any damages arising from improper use, handling, storage, or disposal of our products.

3. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by MERSITE. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that MERSITE shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party content or services.

Contact Information

For any questions regarding these policies

Data Protection Officer

If you have questions, concerns, or requests regarding our legal policies or your personal data, please contact us through the following channels: